TFL website says: An English language requirement applies to all applications for private hire drivers licences received by TfL on, or after, 14 October 2016. This includes applications for both renewal and new licences. It is essential for public safety that all licensed private hire drivers are able to communicate in English at an appropriate level.

TFL website also says: We have introduced a requirement for applicants for a London private hire vehicle (PHV) driver’s licence to demonstrate an understanding of safety, equality and regulatory matters. The requirement came into force on 1 October 2021 and it applies to both new applicants and those applying to renew their licence.
It is essential that London PHV drivers have an appropriate understanding of safety, equality and the regulatory requirements that apply to them. This helps ensure public safety and will enhance levels of customer service.

We run ELR (B1 English) and Safety, equality and regulatory understanding requirements SERU training in different areas in Greater London almost every week to prepare the candidates for their test.

Module Covered: 
• Writing
• Reading
• Listening
• Speaking

Fees:
Our special price is £150 (All inclusive, no hidden charges). You can pay deposit of £50.00 and pay the balance of £100.00 on the day of training.

Duration: We offer weekdays and weekend training in different area in Greater London. The training is for a day, however if require we will arrange additional training and support. If you have group of candidates, we will be able to offer group discount on the fees and you can select the dates.

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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Level 3 Award for Physical Intervention Trainers in the Private Security Industry SIA Trainer Course is the preferred choice for most major security and event organisations, venue operators and door supervisors. Please check our forthcoming course date in the website or call us for the exact course starting date.

Course Assessment: 
Demonstrating Physical intervention techniques, MCQ exam at the end of 2 days classroom course and submission of the portfolio assignment. Tutor support will be provided during the learning phase. Technical skills and under-pinning principles relating to physical intervention techniques. Delegates will be taught how to deliver a range of primary control skills, pressure point applications and control. Additional techniques such as balance displacement methods, muscular dysfunction tactics and breakaway methods will also be taught.

Course Fee: 
Our special price for Level 3 Physical Intervention course: £649.99 (All inclusive no hidden charges). After successful completion you will receive a certificate and PI Trainer Licence.

Corporate or Group Booking:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom. We offer special discount for corporate or group training for any of our courses where our trainer will come to your place to deliver the training. You can arrange corporate or group a booking by calling or emailing us.

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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By the end of this Conflict Management Training course participants will be better able to:

  • Identify the key components present in all angry confrontations
  • Recognise different stages of conflict escalation
  • Recognise the signs of conflict and aggression
  • Maintain composure when responding to conflict and aggression
  • Use skills to manage their words, phrases and body language
  • Demonstrate skills to stay calm and manage angry customer behaviour

KEY CONTENT INCLUDES:
Background to Conflict
Triggers to aggressive behaviour
Understanding customers’ needs when they are angry
Stages of conflict escalation
How our safety can be compromised
Recognising rising anger
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’

RESPONDING TO CONFLICT
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses

MANAGING CONFLICT
Structuring and controlling the conversation
Listening and calming the situation
Acknowledging difficulties and customer emotions
Managing unpredictability (drugs, alcohol, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem

Unit 1:
Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2:
Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

How you will be assessed:
There is no formal examination is required, but at the end of the course you need to submit a portfolio.

Course Fee: 
Level 3 Conflict Management course fee is £319.99 (Inc all)

Corporate or Group Booking:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom and abroad. We offer special discount for corporate or group training for any of our courses where our trainer will come to your place to deliver the training. You can arrange corporate or group a booking by calling or emailing us.

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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Sectors Covered by this Course:
Level 3 Award in First Aid At Work FAW 3 days course are designed for workplaces that fall into a higher risk categories such as:

  • Factories
  • Manufacturing
  • Security
  • Construction and Building
  • Distribution
  • Forestry (see also our FAW Forestry course)
  • High risk businesses
  • Agriculture
  • Sports
  • Outdoor Pursuits and Exploring
  • Any workplace where a higher level of training is required

Course Content:

  • Understand the role and responsibilities of a first aider
  • Be able to assess an incident
  • Be able to manage an unresponsive casualty who is breathing normally
  • Be able to manage an unresponsive casualty who is not breathing normally
  • Be able to recognise and assist a casualty who is choking
  • Be able to administer first aid to a casualty with injuries to bones, muscles and joints
  • Be able to administer First Aid to a casualty with suspected head and spinal injuries
  • Be able to administer First Aid to a casualty with suspected chest injuries
  • Be able to administer First Aid to a casualty with burns and scalds
  • Be able to administer First Aid to a casualty with a eye injury
  • Be able to manage a casualty with external bleeding
  • Be able to manage a casualty who is in shock
  • Be able to manage a casualty with a minor in jury
  • Be able to conduct a secondary survey
  • Be able to administer First Aid to a casualty with sudden poisoning
  • Be able to administer First Aid to a casualty with anaphylaxis
  • Be able to provide First Aid to a casualty with suspected major illness
  • Administer first aid to a casualty suffering from major illnesses including; – Heart attack – Stroke – Epilepsy – Asthma – Diabetes

Requirement:
Learners must be 16+ and bring along valid ID (Passport, Driving license or ID card).

Corporate or Group Booking:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom and abroad. We offer special discount for corporate or group training for any of our courses where our trainer will come to your place to deliver the training. You can arrange corporate or group a booking by calling or emailing us.

Course Assessment: 
This is a classroom based 3 days course, day 1 is blended and 2nd and 3rd days will be done face to face with tutor support with a group of learners. There will be a short exam at the end and some practical activities need to be demonstrated during the class which will be taught in the class.

Course Fee: 
Level 3 Award in First Aid At Work FAW 3 days course is £199.99

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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This Understanding level consist of: Unit 1: Understanding the principles and practices of assessment D/601/5313

  • This is a knowledge-only award for those who are starting their journey as an assessor, or those who need to know about assessment practice but are not currently practising.
  • This theory Award does not require a workplace observation visit.
  • The understanding required to complete the assignment for this award can be achieved through either classroom based or online / distance learning course.

Course Outline:
• Understanding the legal and good practice in relation to assessment
• Developing plans for assessing competence with candidates
• Contributing to the internal quality assurance processes
• Understanding the principles and practices of assessment
• Assessing candidates against agreed learning outcomes
• Judging evidence against agreed standards to make assessment decisions
• Using a variety of assessment methods
• Giving candidates feedback and support on your assessment decisions
• Working with other people involved in the assessment process, such as workplace supervisors and other teachers or trainers

Entry Requirement: There are no formal requirements for Level 3 Award in Understanding the Principles and Practices of Assessment (TAQA) course, however, candidates should be working in, or working towards a role in quality assurance.

How does Online course works?
Our Online or Distance Learning is a great option for anyone wishing to get qualified using our self study method with tutor support. All necessary materials will be sent to you the log in details of the portal once you book the course. You will be given up to 16 weeks to complete the assignments. However you do not need to wait for up to 16 weeks, if you finish earlier, your certificate will be awarded early.

How does Face to Face or Live Zoom Classroom Course:
Our Face to Face or Live Zoom classroom sessions run for a day,  from 10am to 5pm. We have over 35 venues in the UK; covering all the major cities. This course will be taught and trained by experienced teachers. After 1 day session class with the tutor you will have another 4 months to complete the coursework/assignment and send them for marking, it takes up to 2 weeks to get the result and certificate

Course Fee: Level 3 Assessor Understanding Level course fee is £249.99 for Online distance learning, £279.99 for Live Zoom Classroom based course and £279.99 for face to face class (all inc).

How to book this course? You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed? If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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The Security Industry Authority (SIA) has made mandatory recommendations that Physical Intervention training is now a compulsory skill for all Door Supervisor staff in the UK. Anyone working in the industry as Door Staff, will be required to renew their licence. You will need to take this additional module in order to obtain a valid SIA Badge. The qualification meets the SIA’s mandatory top-up requirements and appropriately qualified learners who complete the qualification will be eligible to apply to renew their SIA Door Supervisors licence.

Course Outline:
The Upskilling for Door Supervisors Course is 2-days long and has the following units:

Unit 1: Physical Intervention Skills within the Private Security Industry.

  • Physical interventions and the implications of their use.
  • How to reduce the risk of harm when physical intervention skills are used.
  • Using non-aggressive physical skills to protect yourself and others.
  • Using non-pain related standing, holding and escorting techniques, including non-restrictive and restrictive skills.
  • Good practices to follow after physical interventions.

Unit 2: Safety Awareness Unit for Door Supervisors within the Private Security Industry.

  • Counter terrorism issues relevant to a door supervisor.
  • The role of a Door Supervisor when a first aid situation occurs in a Licenced premise.
  • Legislation and requirements regarding children and young people relevant to a Door Supervisor.
  • How a door supervisor can help to keep vulnerable people safe.
  • Queue management and venue capacity responsibilities relevant to a door supervisor.

Course Assessment:
There will be MCQ exam at the end of the course and practical assessments during the course.

Course Fee: 
Our special price for Level 2 Upskilling course: £99.99 (inc all).

Corporate or Group Booking:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom and abroad. We offer special discount for corporate or group training for any of our courses where our trainer will come to your place to deliver the training. You can arrange corporate or group a booking by calling or emailing us.

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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Security Guarding course consists of the following Units

Unit 1: Working within the Private Security Industry
Chapter 1: Know the main characteristics of the Private Security Industry
Chapter 2: Understand legislation as it applies to the individual in carrying out a licensable activity
Chapter 3: Understand the importance of safe working practices to comply with legal requirements
Chapter 4: Understand fire procedures in the workplace
Chapter 5: Understand emergencies and the importance of emergency procedures
Chapter 6: Understand the importance of communication skills and customer care

Unit 2- Working as a Door Supervisor within the Private Security Industry
Chapter 1: Understand the role and objectives of a door supervisor.
Chapter 2: Understand civil and criminal law relevant to a door supervisor.
Chapter 3: Understand searching relevant to a door supervisor.
Chapter 4: Understand powers of arrest relevant to a door supervisor.
Chapter 5: Understand drug-misuse issues and procedures relevant to the role of a door supervisor.
Chapter 6: Understand incident recording and crime scene preservation relevant to the role of a door supervisor
Chapter 7: Understand licensing law and social responsibility relevant to the role of a door supervisor.
Chapter 8: Understand emergency procedures which should be followed by a door supervisor.
Chapter 9: Understand how a door supervisor can help to keep vulnerable people safe.
Chapter 10: Understand queue management and venue capacity responsibilities relevant to a door supervisor.

Unit 3 – Conflict Management within the Private Security Industry
Chapter 1: Understand the principles of conflict management appropriate to their role
Chapter 2: Understand how to recognise, assess and reduce risk in conflict situations
Chapter 3: Understand how to communicate in emotive situations to de-escalate conflict
Chapter 4: Understand how to develop and use problem solving strategies for resolving conflict
Chapter 5: Understand good practice to follow after conflict situations

Corporate or Group Booking:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom and abroad. We offer special discount for corporate or group training for any of our courses where our trainer will come to your place to deliver the training. You can arrange corporate or group a booking by calling or emailing us.

How you will be assessed:
At the end of the course there will be multiple choice examination & Observation.

Course Fee: 
Level 2 Security Guarding course fee is £149.99 (inc all).

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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Who are the qualifications for?

  • For candidates who work or who want to work as teachers/trainers in the further education and skills sector.
  • For candidates who have just started a teaching/training role.
  • For teachers/trainers who are seeking career progression in their area of work.
  • For candidates who work with learners on a one-to- one basis.
  • For candidates who teach in industry.
  • For candidates who have already achieved some Learning and Development units that can be carried forward into this qualification.
  • For candidates who are assessors and wish to achieve a teaching/training qualification.
  • For candidates with a CET who wish to top this up to a full level 5 teaching qualification applicable to the qualified teaching pay scales across FE institutes and apply for QTLS through the Society for Education and Training.

Course Outline:
Chapter 1: Developing teaching, learning and assessment in Education and Training.
Chapter 2: Teaching, learning and assessment in education and training.
Chapter 3: Theories, Principles and models in education and Training.
Chapter 4: Wider professional practice and development in Education and Training.
Chapter 5: Action Research.
Chapter 6: Developing, using and organising resources in a specialist area.
Chapter 7: Managing behaviors in an earning environment.
Chapter 8: Understanding inclusive practice.

How does Online course works?
Our Online or Distance Learning is a great option for anyone wishing to get qualified using our self study method with tutor support. All necessary materials will be sent to you the log in details of the portal once you book the course. You will be given up to 1 year to complete the assignments. However you do not need to wait for the last minute, if you finish earlier, your certificate will be awarded early.

How does Face to Face or Live Zoom Classroom Course:
Our Face to Face or Live Zoom classroom sessions run for a day in a month. We have over 35 venues in the UK; covering all the major cities. This course will be taught and trained by experienced teachers. You will have ongoing tutor support throughout the coursework.

Course Fee: Level 5 DTLLS course fee is £1479.99 for Online distance learning, £1649.99 for Live Zoom Classroom based course and £1649.99 for face to face class (all inc).

Corporate or Onsite/In-House Training:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom and abroad. We also deliver Onsite / in-house Face to Face class on your chosen dates if you have a group of learners. One of our trainers will come and deliver the session at your place.

Quick info about this course:

Course Type: Credit based qualification
Total Credits: 120
Guided Learning Hours: 360 – 495
Method of Study: Online or Classroom
Level: 5

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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What is this course about?
Candidates who successfully complete this qualification will have a fundamental understanding of the roles and responsibilities of a teacher/trainer in relation to legislation, equality, diversity, inclusivity and meeting the needs of learners. They will be able to use initial and diagnostic assessments and plan and deliver inclusive teaching and learning. They will also be able to assess learning and use appropriate resources to support effective learning. This course provides an opportunity to develop knowledge and skills for a career in teaching.

You will study six units which build to a minimum total of 36 credits on the Regulated Qualifications Framework (RQF).
Understanding roles, responsibilities & relationships in education & training: 3 credits
Planning to meet the needs of learners in education & training: 3 credits
Delivering education and training: 6 credits
Assessing learners in education & training: 6 credits
Using resources for education & training: 3 credits
Inclusive practice: 15 credits

CET Course Outline:
Chapter 1: Understanding roles, responsibilities and relationships in education and training.
Chapter 2: Understand the relationships between teachers and other professionals in education & training.
Chapter 3: Understand ways to maintain a safe and supportive learning environment.
Chapter 4: Be able to implement the minimum core in planning inclusive teaching and learning.
Chapter 5: Assessing learners in Education and Training.
Chapter 6: Planning and preparation to meet the needs of your learners.
Chapter 7: Using different resources for Lifelong learning Sector.
Chapter 8: Equality and diversity.
Chapter 9: Understanding and managing behaviors in a learning environment.

Entry requirement?
Candidates for this course must have completed Level 3 Award in Education & Training or Former PTLLS Course (C&G 6302 or 6502). Candidates for this course should have a good standard of verbal communications skills.

Career Progression:
On successful completion of the programme candidates can progress onto:
Level 5 Diploma in Education and Training, or a University Certification in Education.
Level 3 Assessment and Quality Assurance (TAQA)
Level 4 Internal Quality Assurance (IQA)

How does Online course works?
Our Online or Distance Learning is a great option for anyone wishing to get qualified using our self study method with tutor support. All necessary materials will be sent to you the log in details of the portal once you book the course. You will be given up to 16 weeks to complete the assignments. However you do not need to wait for up to 16 weeks, if you finish earlier, your certificate will be awarded early.

How does Face to Face or Live Zoom Classroom Course:
Our Face to Face or Live Zoom classroom sessions run for a day,  from 10am to 5pm. We have over 35 venues in the UK; covering all the major cities. This course will be taught and trained by experienced teachers. After 1 day session class with the tutor you will have another 4 months to complete the coursework/assignment and send them for marking, it takes up to 2 weeks to get the result and certificate

Course Fee: Level 4 Certificate in Education and Training CET course fee is £539.99 for Online distance learning, £619.99 for Live Zoom Classroom based course and £619.99 for face to face class (all inc).

Corporate or Onsite/In-House Training:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom and abroad. We also deliver Onsite / in-house Face to Face class on your chosen dates if you have a group of learners. One of our trainers will come and deliver the session at your place.

Quick info about this course:

Course Type: Credit based qualification
Total Credits: 36
Guided Learning Hours: 140 – 204
Method of Study: Online or Live Zoom Classroom
Level: 4

How to book this course?
You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed?
If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

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Entry requirements: You must have good literacy and numeracy skills. We strongly recommend you have completed the Level 3 Award in Assessing Vocationally Related Achievement (Assessors Award). You also need to demonstrate level of competency in order to enroll for this course. You must be able to demonstrate competency through work place assessment. You must have at least 2 candidates to assess as part of the training.

This course consists of 2 units: Unit 1: Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice is a knowledge-only award for those starting their journey as internal quality assurance practitioners or those who need to know about internal quality assurance but are not carrying out quality assurance themselves.

Unit 2: Award in the Internal Quality Assurance of Assessment Processes and Practice is for practitioners who conduct internal quality assurance of the assessment process from within a centre/organisation, by sample planning, monitoring and advising on the practice of assessors.

How does Online course works?
Our Online or Distance Learning is a great option for anyone wishing to get qualified using our self study method with tutor support. All necessary materials will be sent to you the log in details of the portal once you book the course. You will be given up to 16 weeks to complete the assignments. However you do not need to wait for up to 16 weeks, if you finish earlier, your certificate will be awarded early.

How does Face to Face or Live Zoom Classroom Course:
Our Face to Face or Live Zoom classroom sessions run for a day,  from 10am to 5pm. We have over 35 venues in the UK; covering all the major cities. This course will be taught and trained by experienced teachers. After 1 day session class with the tutor you will have another 4 months to complete the coursework/assignment and send them for marking, it takes up to 2 weeks to get the result and certificate

Course Fee: Level 4: Verifier Award (IQA) Course fee is £429.99 for Online distance learning, £549.99 for Live Zoom Classroom based course and £549.99 for face to face class (all inc).

Corporate or Onsite/In-House Training:
Canary Wharf Academy has huge reputation in delivering corporate level training in the United Kingdom and abroad. We also deliver Onsite / in-house Face to Face class on your chosen dates if you have a group of learners. One of our trainers will come and deliver the session at your place.

How to book this course? You can book this course by online (Paypal, Debit /Credit card), Invoice, Bank Transfer, over the phone with our dedicated member of team Tel: 0203 995 5591, 0161 519 4410, 0238 235 5909. Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly.

Assistance Needed? If you require any sort of help or assistance please feel free to contact us via phone or send us an email and one of our members of staff will be happy to help you.

Read More