Canary Wharf Academy Limited has been providing a high-quality training solution over the years. However, we recognise that problems, disagreements and disputes can occur.  In order to ensure that these events are resolved promptly Canary Wharf Academy Limited has the following appeals policy in place.

All learners will be made aware of the Canary Wharf Academy Limited appeals procedure at the start of their course or qualification.

Procedure:
All appeals shall be submitted in writing to Canary Wharf Academy Limited within 30 days of the occurrence which prompts the appeal.

Canary Wharf Academy Limited will acknowledge receipt of the appeal within 5 working days. 

The usual appeal process within the Canary Wharf Academy Limited will follow:

• Appeal with Trainer, if not resolved:
• Move to an independent Trainer/Internal Quality Assurer

Canary Wharf Academy Limited will then conduct an investigation in to the circumstances of the appeal.  The Appellant shall be notified in writing as to the outcome of that investigation within 15 working days from the date of acknowledgement.

A detailed record of the investigation will be maintained by the centre as this will be monitored through the centre’s own self-assessment process.